Delivery and Connection Rules

General Terms and Conditions:

• The Contract shall be deemed to enter into force from the moment when the amount of money corresponding to the invoice for the Services is credited to the account of UAB “Avitelos prekyba” (the Seller).
• The courier shall deliver the goods together with the relevant documents within the period specified at the time of placing the order.
• If the goods ordered by the Buyer are out of stock and have to be ordered separately from the Supplier, which makes it impossible to deliver the goods within the period specified in the order regardless of the Seller's efforts, the Seller shall inform the Buyer of this within two business days after placing the order, either by e-mail or by telephone.
• If the Buyer refuses the goods due to a delay in delivery, the Buyer shall have the right to cancel his/her order and the Seller shall refund to him/her the total amount paid, including the delivery charge.
• The Buyer has the right to cancel his/her order after payment, but must notify the Seller by email (the request must include the order and his/her bank account numbers) before the goods are delivered: aptarnavimas@avitela.lt or by calling +370 4 620 0100.
• When the goods are handed over to the courier, the courier will contact the Customer in advance to agree on a convenient delivery time.
• The courier shall deliver the goods to the address specified by the Customer at the time of placing the order. No subsequent change of delivery address is possible.
• The Customer must be careful when filling in the contact information in the order. This will help to avoid delays and misunderstandings during the delivery. The Seller and the courier shall not be liable for delays in the delivery of the goods or for any misunderstandings at the time of delivery if the delays or misunderstandings occur due to incorrect or incomplete information provided by the Buyer in the order.
• The Seller or its representatives have the right to refuse to provide the services and to refund the money paid if it becomes apparent at the time of ordering the services or at the place of delivery that there are circumstances which make it impossible to perform the contract (breaches of sanitary and hygiene standards, threats to health and life, violence, crime or other circumstances preventing the fulfilment of the contract obligations). The Buyer must immediately notify the Seller of any circumstances that may prevent the provision of the services.
• When the goods are handed over to the Buyer, the Buyer must inspect the packaging for any damage. If the packaging is damaged, the Buyer must immediately notify the courier and record the situation on the delivery note or at the courier terminal. The Buyer must notify the Seller of any damage to the packaging of the goods by e-mail aptarnavimas@avitela.lt or by telephone +370 4 620 0100.
• When buying connection services, the Buyer must make sure that the electricity and water supply at the point of connection meets the requirements and allows the product to be safely connected to the existing network.
• The delivery terms and conditions apply only in the territory of the Republic of Lithuania. For delivery services outside the Republic of Lithuania, please contact the service department of the Seller.
  

Delivery to the outer door

• The exact time of execution of the order cannot be agreed in advance.
• The Customer is informed of the exact time of arrival of the courier in the morning of the delivery day.
• The goods are delivered to the outer door of the house (staircase). This service does not include delivery of the goods to the home.
• Additional services are only available by ordering the “Door-to Door Delivery” service.

In-home delivery

• Door-to-door delivery involves taking the goods through the external door of the house or apartment into the first living space (usually a corridor). The service does not include the carriage of the goods to other premises.
• The Customer must ensure in advance that the delivery route and the width of the doorway in his/her premises allow for the safe delivery of the packaged goods to the specified place.
• Delivery through windows or by spiral staircases is not possible.

Connection

• Connection/installation services can only be ordered in combination with the “In-Home Delivery” service
• Before ordering the services, the Customer must make sure that the electrical wiring and plumbing in the premises meet the requirements and allow the purchased product to be safely connected to the existing network. The Customer must get ready for connection/installation before the service is provided.
• Simple connection - mounting of a TV set on a stand, connection of a washing machine to the mains water and electricity, connection of an electric cooker and a fridge to the mains.
• Special connection - installation of built-in appliances in furniture, connection to the existing networks, installation of the TV on the wall, reversing the direction of the fridge door.
• The courier-master shall have the right to refuse to connect the goods if the courier-master deems it necessary to use special equipment (e.g. a ladder, crane, winch, climbing equipment, protective equipment and etc.) for the safe performance of the work, or if at the time of ordering the connection service the Customer failed to provide important information necessary for the safe provision of the service.
• The connection service does not include any additional wiring or plumbing works required to prepare the site for connection.
• Connection of gas cookers and ovens is not provided.

  Additional services

• Additional services can only be ordered in combination with the “In-Home Delivery” service

• The appliance to be used must be disconnected by the Customer and delivered to the first habitable room (corridor).

• If the disposal of an old appliance is ordered together with a connection of a new one, the Customer does not have to disconnect it himself.

• The courier has the right to refuse to accept the old appliance for disposal if, in the opinion of the courier, the work cannot be done safely (e.g. special tools are required for disconnection, there is a risk of damage to the property of the Customer during removal from the premises, there are bio-chemical or physical hazards, etc.).

• The condition of the goods to be disposed must guarantee its safe transportation.